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Responsibility and Accountability

Fulfilling Our Shared Purpose means holding ourselves and each other accountable to the Code. Accountability is often confused with responsibility, but, in fact, it's more. Responsibility is something given to you, and accountability is something you must take upon yourself. It's about engagement, results and ownership. By being accountable to our Code, we honor our core values and the people we serve.

We each need to understand and comply with the spirit and requirements of foreign and domestic laws, rules, regulations and company policies that apply to our jobs. This protects the customers who depend on us and the shareholders who have invested in us. That means we each have an obligation to ask questions, raise concerns and report violations regarding the Code. We are committed to fostering an environment that empowers us to lead from every seat and raise concerns without the threat of retaliation. Anyone who violates our core values, policies or Code through illegal or unethical behavior may face disciplinary action, up to and including termination of employment.

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In addition, we're all expected to:

  • Act with honesty, caring and integrity in a manner that protects the Company's reputation
  • Respect our colleagues, customers, business partners and communities
  • Ask questions and seek help if we are unsure how to proceed, and nurture an environment that encourages everyone to come forward with concerns
  • Promptly report all known or suspected violations of the law, the Code or company policies
  • Cooperate with all company investigations
  • Never intimidate or retaliate against anyone who reports a concern or cooperates with an investigation
  • Promptly disclose any unpardoned felony, criminal offense, or other serious conviction of ourselves or a company colleague to Human Resources

Industry Hiring Regulations

Certain insurance industry regulations include disclosure and other requirements relating to individuals convicted of felonies involving dishonesty or a breach of trust. Failure to comply with these regulations could result in civil or criminal penalties. For more information, see Resources.

ECC Monitor: OK